Businesses are increasingly relying on Voice over Internet Protocol (VoIP) systems due to their cost-effectiveness and enhanced features. However, VoIP systems are not without security risk — these systems are also a potential entry point for cyberattacks. VoIP’s vulnerability to cyberattacks therefore requires stringent security measures. To safeguard your VoIP phones, we recommend implementing the […]

If you want to streamline your company’s operations, unified communications (UC) might be the solution you’re searching for. UC offers numerous benefits to your business’s information system, many of which you may not know. In this article, we highlight how your business can harness cost-effective UC solutions to drive growth. Unified communications defined Unified communications […]

Having implemented Voice over Internet Protocol (VoIP) for increased efficiency and cost savings, the next step for many businesses is to explore the power of AI-powered VoIP. This advanced technology leverages artificial intelligence (AI) to further enhance the user experience and optimize telecommunications operations. AI-powered call analysis AI-powered customer experience analysis offers valuable insights into […]

If you’re looking to upgrade your communication solution without burning a hole in your pocket, switching to Voice over Internet Protocol (VoIP) systems may be a wise decision. But, as with any business investment, you need to truly understand the costs involved in making this shift. In this blog, we’ll break down the costs of […]

Voice over Internet Protocol (VoIP) is among the most important tools for remote or hybrid work. Nowadays, companies can choose between VoIP softphones and headphones. This article will discuss what you need to know about these two VoIP options. VoIP softphones VoIP softphones are software programs that enable you to make and receive calls on […]

For all the benefits that Voice over Internet Protocol (VoIP) brings — such as portability, scalability, call quality, and lower costs — it also comes with unique threats. Among these threats is telephony denial-of-service (TDoS). Read on to learn more about TDoS and how to prepare your VoIP systems against it. What is TDoS? TDoS […]

VoIP has delivered incredible changes, not just to the telecommunications industry but to the business landscape in general. By combining flexible features with cost-effective communication solutions, VoIP is quickly replacing traditional phone lines in the workplace. Thanks to advances in AI integration and cloud computing, as well as new ways of applying the technology, 2024 […]

An unfortunate consequence of the holiday season is the sheer volume of phone traffic, which can overwhelm even the largest VoIP (Voice over Internet Protocol) setup. To avoid being inundated with the surge of customer calls, it is crucial to fine-tune your VoIP system to operate at its peak efficiency and prevent downtime from occurring […]

Voice over Internet Protocol (VoIP) phone systems provide businesses with a cost-effective and flexible way to make and receive phone calls, but they’re not immune to downtime. Anything from network failures to power outages can cause VoIP systems to shut down, which is why you need to minimize downtime through the following means. Choose a […]

With more and more businesses turning to Voice over Internet Protocol (VoIP) for their communication needs, the question of where to host these services has gained significant importance. In this article, we explore the essential considerations one should take into account before choosing cloud or on-premises VoIP hosting. By understanding the key factors, you can […]